1. Legal Basis and Scope
This Privacy Policy explains how XectiQ Computer Education Pvt. Ltd. (“XectiQ”, “we”, “our” or “us”) collects, receives, uses, stores, shares and protects personal information in connection with our website, franchise network, student services, dashboards, verification systems, training, support and related services.
We process personal information in accordance with applicable Indian law, including relevant provisions of the Information Technology Act, 2000, applicable rules relating to reasonable security practices and personal information, and other data-protection requirements that may apply to our operations from time to time.
2. Consent and Acknowledgement
By accessing or using the Services, submitting information, registering an account, enrolling as a student, applying for a franchise or communicating with XectiQ, you acknowledge this Privacy Policy and consent to collection and use of information as described herein, where consent is the applicable legal basis.
Where consent is legally required and you do not agree to the relevant processing, you should not submit the information or use the affected Service.
3. Our Privacy Commitment
We are committed to handling information relating to students, centres, franchise partners, staff, applicants and website visitors responsibly and only for legitimate educational, operational, contractual, security, support and compliance purposes.
4. Information We Collect
4.1 Personal and Account Information
- name, email address, mobile number and other contact details;
- institute, centre, proprietor, owner, staff and franchise information;
- student name, date of birth, course, enrolment, centre association and academic information;
- identity, address, academic or supporting documents voluntarily submitted for registration or verification;
- profile photographs, signatures and other account-related media where required;
- communications through email, telephone, WhatsApp, support forms or other official channels;
- transaction references and payment-status information received from payment providers.
4.2 Technical and Usage Information
- IP address, browser type, operating system and device characteristics;
- pages visited, session activity, referring pages and approximate access time;
- cookies, session identifiers, security logs and diagnostic information;
- events relevant to fraud prevention, authentication and platform security.
5. How We Use Information
We may use information to:
- register, verify and manage centre, staff and student accounts;
- administer franchise applications, centre operations and support;
- manage enrolments, attendance, tests, study materials and academic records;
- generate, issue and verify authorised certificates, mark sheets and identity documents;
- process service requests, wallet actions and payment confirmations;
- communicate transactional, security, training and support information;
- detect misuse, unauthorised access, fraud, falsification or policy violations;
- improve website performance, user experience and service reliability;
- comply with legal, regulatory, audit and lawful government requirements.
7. Data Security
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we process. These may include authenticated access, permission controls, password protections, secure communications, server controls, logging, restricted administrative access and other measures intended to reduce unauthorised access, alteration, disclosure or loss.
No internet-connected system can be guaranteed to be completely secure. Users should protect their credentials, use trusted devices and networks, and promptly report suspected compromise.
9. Retention of Information
We retain information for as long as reasonably necessary for the purpose for which it was collected, including account administration, academic record integrity, certificate verification, transaction records, legal obligations, dispute resolution, security and audit requirements.
Certain educational or verification records may need to be retained for an extended period to preserve the authenticity and traceability of issued documents.
10. Access, Correction and Privacy Requests
Subject to applicable law, users may request correction of inaccurate personal information, seek clarification regarding processing, or raise privacy concerns by contacting XectiQ through the details below.
We may require reasonable identity verification before acting on a request in order to protect the account and the information of other persons.
11. External Links and Third-Party Platforms
Our website may contain links to third-party websites, embedded media or external services. XectiQ does not control their independent privacy practices and is not responsible for information submitted directly to those third parties.
12. Children's and Minor Students' Privacy
General account and franchise services are intended for adults. Student services may, however, involve learners below the age of 18. Where a student is a minor, the relevant centre, parent, guardian or authorised representative must ensure that information is submitted and processed with any consent required by law.
If we learn that personal information of a minor has been collected in a manner inconsistent with applicable requirements, we will take reasonable steps to review, correct, restrict or delete that information as appropriate.
13. Trademark and Intellectual Property
XectiQ®, its logos, platform materials and related intellectual property remain the property of XectiQ Computer Education Pvt. Ltd. or their respective lawful owners. This Privacy Policy does not grant any licence to use such intellectual property.
14. Updates to this Privacy Policy
We may revise this Privacy Policy to reflect changes in law, technology, security practices, platform features or business operations. The revised version will be published with an updated effective date.
15. Grievance and Privacy Contact
Privacy concerns, correction requests or grievances may be directed to:
Data & Compliance Department
XectiQ Computer Education Pvt. Ltd.