Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains the circumstances in which payments made to XectiQ Computer Education Pvt. Ltd. may be cancelled, reviewed, adjusted or refunded. It applies to franchise-related payments, student services, wallet recharges, course-related services and other paid services made available through XectiQ systems.

2. Cancellation Policy

• A cancellation request must be submitted as soon as possible after payment and before the relevant service, registration, activation or processing has begun.
• Once franchise setup, student registration, wallet credit, course activation, certificate generation or another requested service has commenced, cancellation is generally not available.
• XectiQ may refuse or cancel a request where the transaction appears fraudulent, violates company policy, involves misuse, or relates to an account under verification, suspension or compliance review.

3. Refund Eligibility

Unless required by applicable law or expressly agreed otherwise in writing, payments for franchise registration, student services, course-related services and XectiQ Wallet recharges are non-refundable once successfully processed.

A refund review may be considered where:

• a duplicate payment has been successfully debited more than once;
• a confirmed technical error caused payment to be captured without the corresponding service being provided;
• XectiQ determines that a refund is required by applicable law or a specific written service commitment.

4. Non-Refundable Circumstances

Refunds will generally not be issued for:

• incorrect or incomplete information entered by the user;
• voluntary account deactivation, inactivity or non-use of purchased services;
• services that have already been rendered or consumed;
• certificate generation, identity-card generation, activated course access, training access or similar completed digital services;
• loss arising from credential sharing, account misuse or unauthorised activity caused by the account holder's negligence;
• bank, card or payment-gateway charges imposed independently of XectiQ.

5. Duplicate Payments and Technical Errors

Where a user reports a duplicate payment or technical payment error, XectiQ may verify the transaction against internal records, the payment gateway, the acquiring bank or other relevant payment records before approving any refund.

Users should report duplicate transactions promptly and preferably within seven working days, together with the transaction reference and supporting evidence.

6. Damaged, Misprinted or Incorrect Deliverables

If a digital or printed deliverable such as a certificate, mark sheet or identity document contains a verified printing, production or data error attributable to XectiQ, the issue should be reported on the same day it is received or identified.

Following verification, XectiQ may correct and reissue the affected document without additional charge where the error originated from XectiQ's processing. Corrections required because inaccurate source data was submitted by a user or centre may be subject to applicable administrative charges.

7. Service Quality Concerns

A centre or student who believes a paid service materially differs from the description provided at the time of purchase should contact support promptly, preferably on the same day of activation or discovery.

XectiQ will review available records and determine an appropriate remedy, which may include correction, replacement, service adjustment, refund where applicable, or no further action where the service was delivered as described.

8. Third-Party Products and Warranties

Where XectiQ facilitates access to third-party hardware, software or products, manufacturer or vendor warranty terms may apply separately. Unless XectiQ expressly assumes responsibility in writing, warranty and replacement obligations for such third-party products remain with the relevant manufacturer or supplier.

9. Refund Processing Timeline

Once a refund is formally approved and processed by XectiQ, the amount is generally expected to be credited through the original payment method within 9 to 15 business days. Actual posting time may vary depending on the payment gateway, card network or banking institution.

10. Refund and Cancellation Requests

A request should include:

• full name;
• registered email address and mobile number;
• transaction ID or payment reference;
• date and amount of payment;
• service or account concerned;
• reason for the request;
• supporting screenshot or bank/payment evidence where relevant.

11. Statutory Rights

Nothing in this Policy is intended to exclude, restrict or override any refund, consumer or statutory right that cannot lawfully be excluded under applicable law.